Ways to contact us

Yes. Aquaneo is a family-owned Australian business with over 25 years’ experience in the pool and spa industry across Australia, the USA and Europe. We’re based at Unit 2, 179–181 First Avenue, Bongaree QLD 4507, near Brisbane, and we ship Australia-wide. You can learn more about us, or get in touch with any questions.

Yes — we offer free shipping on orders across Australia, sent with tracking through all major carriers. Some bulky or oversized items may have conditions, so please review our Shipping Policy for full details.

Absolutely — a safe and secure checkout is our top priority. Payments are processed through trusted gateways including PayPal Express, eWAY and Stripe, and we never store your personal financial details. You can read more on our Payment page, Security Policy and Privacy Policy pages.

If you’re not entirely satisfied, you have 60 calendar days from the date you receive your item to return it. To be eligible, the item must be unused, in its original packaging and the same condition you received it, with your receipt or proof of purchase. Full details — including the return address — are on our Returns Policy.

Our friendly, experienced team is always happy to help. Call us on 1300 279 502, email info@aquaneo.com.au, or reach us through our Contact Us page. You’ll also find helpful tips and guides on our blog.