Our shipping and delivery policy is simple. We don't like to give customers a shock at check out.
- Within Australia, 99% of our items are FREE standard shipping with Australia Post eparcel. A small amount of larger items are charged by postcode depending on the location from our warehouses. Please check our postage calculator on individual products. Just add your postcode and click calculate.
- We also offer an Australia Post Express postal services (if you need it faster) at an additional cost depending on location. Please note some remote locations within Australia are not guaranteed next day service by Australia Post. But the Express service is still considered faster than standard eparcel postal services.
- Collection from our warehouse is FREE between the hours of 9am - 4pm.
- Cut off time for same-day shipment is 2pm.
- All orders will be shipped within 24 hours unless there are any issues with postal services or addresses given.
- PO box addresses can only be shipped via Australia post services.
- Other carriers used are Fastway, TNT Express.
- International orders cannot be shipped to PO boxes. Aquaneo Pty Ltd is not responsible for any customs and duty amounts due for international purchases. Please check with your local customs and duty offices for further information.
- All shipments are marked as permission given to leave in a safe place if no one is at the address to receive the delivery.
- If you prefer signature on delivery, please leave a note when placing your order. We will mark the shipment for signed delivery only.
- Aquaneo Pty Ltd is not responsible for loss or damage during shipment.