FAQ’s

We’ve spent more than 25 years in the pool and spa supplies industry as a family-owned Australian business, serving thousands of happy customers. Below are the questions we’re asked most often, along with their answers. If you can’t find what you’re looking for, contact us — our friendly team is always happy to help.

 

Is Aquaneo an Australian business, and where are you based?
Yes. Aquaneo is a family-owned Australian business with over 25 years’ experience in the pool and spa industry across Australia, the USA and Europe. We’re based at Unit 2, 179–181 First Avenue, Bongaree QLD 4507, near Brisbane, and we ship Australia-wide. You can learn more about us, or get in touch with any questions.
Do you offer free shipping?
How quickly will my order be dispatched and delivered?
How can I track my order?
What payment methods do you accept?
Can I buy now and pay later with Afterpay or Zip?
Is it safe to enter my payment details on your website?
What is your returns policy?
What should I do if my item arrives faulty or develops a fault under warranty?
How and when will I receive my refund?
Do I need an account to place an order?
How do I get advice on the right product for my pool or spa?
How do I find the right spare part for my brand of equipment?
Which type of pool cleaner should I choose — robotic, suction or pressure?
How do I choose the right pool chemicals and test kit?

Still have a question? Call our team on 1300 279 502, email info@aquaneo.com.au, or visit our Contact Us page — we’re here to help.