Privacy Policy

This privacy policy explains how we use and protect the information you provide when you use this website.

We are committed to protecting your privacy. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

We may change this policy from time to time by updating this page. You should check this page periodically to ensure you are satisfied with any changes.

What we collect

We may collect the following information:

name and job title
contact information, including email address and phone numbers.
demographic information such as postcode, preferences and interests
other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

Internal record keeping.
We may use the information to improve our products and services.
We may periodically send promotional emails and SMS messages about new products, special offers, or other information we think you may find interesting, using the email address you have provided.
From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.

Security

We are committed to ensuring that your information is secure. To prevent unauthorised access or disclosure, we have implemented appropriate physical, electronic, and managerial procedures to safeguard the information we collect online.

How we use cookies

A cookie is a small file that is stored on your computer's hard drive with your permission. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs and preferences by collecting and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse webpage traffic data and improve our website to better tailor it to customer needs. We use this information solely for statistical analysis, and the data is removed from the system afterwards.
Overall, cookies help us improve your website experience by allowing us to track which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer. This may prevent you from fully using the website.

Aquaneo Pool Store's website uses cookies to help keep track of items you put into your shopping cart, including when you have abandoned your cart. This information is used to determine when to send cart reminder messages via SMS.

Links to other websites

Our website may contain links to other websites of interest. However, once you use these links to leave our site, please note that we have no control over the other website. Therefore, we cannot be responsible for the protection and privacy of any information that you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and review the website's applicable privacy statement.

The above excludes text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

Whenever you are asked to fill out a form on the website, look for the checkbox you can click to indicate that you do not want your information used for direct marketing.
If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us.

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information from third parties that we think you may find interesting, if you tell us you consent to this.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.

We use Stripe for payment, analytics, and other business services. Stripe collects identifying information about the devices that connect to its services. Stripe uses this information to operate and improve the services it provides to us, including for fraud detection. You can learn more about Stripe and read its privacy policy at https://stripe.com/privacy.