Returns Policy

 

Thanks for shopping at Aquaneo Pool Store.

If the goods are defective upon receipt, please contact us immediately via email info@aquaneo.com.au

If you are not entirely satisfied with your purchase, we're here to help.

You have 60 calendar days to return an item from the date you received it.

To be eligible for a return, your item must be unused and in the same condition that you received it.
Your item must be in the original packaging.

Your item needs to have the receipt or proof of purchase.

Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned
item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment).
You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Shipping
You will be responsible for paying for your own shipping costs for returning your item. Unless the item is faulty under warranty. If the item is faulty we will send you a FREE return post label via email. Please return drop the item through your local Australia post office.

 

Contact Us
If you have any questions on how to return your item to us, contact us on 07 3408 1777 or email us info@aquaneo.com.au

All returns to be sent back to - Aquaneo Pty Ltd, Unit 3/9 Armitage Street, Bongaree, QLD 4507, Australia.